Privacy Policy
Last updated: May 12, 2026
This Privacy Policy explains how Panlam (“we”, “us”, or “our”) collects, uses, discloses, and safeguards your information when you visit our website at panlam.comand use our services (the “Service”).
Information We Collect
1.1 Personal Information
When you create an account or purchase credits, we may collect:
- Email address
- Name (if provided)
- Account credentials (stored and handled securely)
- Usage data and interaction history within the Service
Payment Information
Payment processing is handled by our payment partners. We do not store your credit card numbers, bank account details, or cryptocurrency wallet addresses on our servers.
Processes card and wallet payments (Visa, Mastercard, Apple Pay, Google Pay). May collect your name, email, billing address, and payment details for transactions and tax compliance.
paddle.com/legal/privacy→Handles cryptocurrency payments (BTC, ETH, USDT, SOL, and others).
cryptomus.com/privacy-policy→Automatically Collected Information
When you access the Service, we may automatically collect:
How We Use Your Information
- Provide, operate, and maintain the Service
- Process transactions and manage your credit balance
- Send account-related communications (e.g., confirmation emails, security alerts)
- Improve, personalize, and expand the Service
- Monitor and analyze usage trends
- Detect, prevent, and address fraud or technical issues
- Comply with legal obligations
Data Retention
We retain your personal information for as long as your account is active or as needed to provide you the Service. You may request deletion of your account and associated data at any time by contacting us.
Data Security
We implement industry-standard security measures including encryption in transit (TLS), secure authentication protocols, and access controls. However, no method of transmission over the Internet is 100% secure.
Your Rights
Depending on your jurisdiction, you may have the right to:
- Access, correct, or delete your personal data
- Object to or restrict processing
- Data portability
- Withdraw consent at any time
For EU/EEA users: you have rights under the GDPR. Note that Paddle, as Merchant of Record, is an independent data controller for payment-related data.
Children's Privacy
The Service is not intended for users under 16 years of age. We do not knowingly collect personal information from children.
International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of changes by posting the new policy on this page and updating the “Last updated” date.
Contact Us
If you have questions about this Privacy Policy, please contact us:
support@panlam.comSee also our Terms of Use for the agreement governing your use of Panlam.